Free Content Creation

Technical Support

Software Training

“The art department is wonderful. They almost always hit the nail on the head when it comes to delivering something I like and if I ask them to tweak something they do it right away. Our sign recently had a problem and they responded and fixed it the same day. This company has great customer service! Keep shinning LED Partners!”
Bryan Sibrian

The Law Offices of Hilda Sibrian

“This is a great company that I love using for our ads at work. They are very creative and always deliver what I ask for. They are very artistic and I cant wait to see what they have created next! Highly recommend!!!”
Lori Burleson

Krum Veterinary Hospital

“LED Partners graphics department always provides awesome graphic images for our sign. We are now ready to warn our citizens when the next storm brews.”
Dan Shelor

Champions Forest Fire Department

AD REQUEST FORM PARAMETERS

  • Must have a free content creation package.
  • Fill out the form to request 1 advertisement.
  • Submit before 3pm central time or your ad(s) will be delayed an extra business day.
  • Review and submit your request. You should get an email confirmation on the email you provided in the form.
  • No email requests will be accepted.
  • Any edit request will take a minimum of 2 busines days.

Don’t know what parameters you have? Please email regina@ledoempartners.com to request what package you have.

Request an Advertisement

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Help Center

Our goal is to help you the quickest way possible! 

Create Tech Ticket →

Ad Request →

Software Training →

Frequently Asked Questions

Connection Q & A

Why does my LED Sign software shows offline?

Your sign may show offline because another wi-fi’s around you may have automatically connected and kicked you out from your dedicated laptop’s LED sign’s wi-fi. It is important to make sure you connect back to the dedicated LED Sign’s wifi.

Which is named like this: [client name-LED AP]

  1. Please go to the taskbar of your laptop.
  2. Go to the Wi-Fi settings.
  3. Locate your LED Sign wifi name. If it does not show your LED Wifi name, make sure that you get closer to your LED Sign.
  4. Click on the wifi name and connect.
  5.  It will then say that there is no internet secured and will give you the option to disconnect.
  6. After you see these settings please go to your LED sign software.
  7. Please refresh the software to see if your device is now connected.

 

LED Display Q & A

How do I get someone to service my sign?

The best way to have someone service your sign is to create a tech ticket. It allows you to upload images so our technicians can better diagnose the issue. Once our technicians diagnose the issue we will set up a time and date to go out on a service call.

 CLICK HERE TO START YOUR TECH TICKET

How do I submit a tech ticket?

The best way to get technical support for your LED sign is to create a tech ticket. It allows you to upload images so our technicians can better diagnose the issue.

 CLICK HERE TO START YOUR TECH TICKET

Why are there sections out on my LED Sign?

There are many reasons why you may have sections such as:

  • power set up
  • bad weather
  • software

In order to better service the issue, you will have to submit a tech ticket with an attached picture so our technicians can diagnose the issue.

 CLICK HERE TO START YOUR TECH TICKET

Software Q & A

Need to schedule a software training?

Are you new to managing your LED sign or need a refresher course? If so, you need to schedule a software training. Use the link to access our software training availability calendar to set up a time and date.

CLICK TO SCHEDULE A SOFTWARE TRAINING

How long is a software training?

Typically software training will take about 30 min – 1 hour. We go over the best practices and settings of how to use your LED software.

CLICK TO SCHEDULE A SOFTWARE TRAINING

Ad Requests Q & A

What is the turnaround when I request content creation?

The turnaround depends on the content creation package that you have if any. If you do not know or have one please contact regina@ledoempartners.com for further information.

  1. If you submit your ad after 3 pm central time an extra day will be added to your turnaround.
  2. The day you requested your ad does not count as one of your turnaround days.
  3. Depending on what parameters you have chosen, our team will send you back your ad no later than the end of the day.

How do I know what content creation package I have?

Please email us at regina@ledoempartners.com to see what content creation package you have if any. If you do not have a content creation package, we can offer you one that best fits your business needs.

Need to request a new advertisement?

If you need to submit a new ad request, please use our online form as no email requests will be accepted. Please make sure you have a “Content Creation Package” when you bought your LED Sign otherwise our team will not create them when verifying your account.

CLICK FOR A FREE CONTENT CREATION AD REQUEST

Need to request an ad edit?

If you have an ad edit, it is best to use our online form. Please allow 2-3 business days for your ad edit if not sooner.

CLICK HERE FOR AD REQUEST EDIT

What files should I provide for my ad request?

High-quality files are recommended for your LED Sign. The great thing about LED Partners is that we will test your ad before we send it to you so if your image does not look right our team will let you know.

You can provide our team with the following file formats:

.JPEG  .PNG  .EPS  and .PDF

Please click an issue below start your diagnose

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Connection Issues

Do the following before you submit a ticket.

LED Display Issues

Do the following before you submit a ticket.

Software Issues

Do the following before you submit a ticket.
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Content Creation

Click to submit an ad request.

We will be closed Thanksgiving Day, November 25th and 26th. Happy Thanksgiving to you and your family!

Our office will be closed on Friday, April 15, 2022, in observance of Good Friday. From our Team at LED Partners have a Happy Easter!

Our office will be closed, Monday, September 6, 2021, in observance of Labor Day.

HAPPY HOLIDAYS FROM THE LED PARTNERS' STAFF!

Our office will be closing Wednesday, December 22 at noon and will be returning on January 3RD. During this time please go to our website and enter a service order with any questions or concerns you may have.