Your sign may show offline because another wi-fi’s around you may have automatically connected and kicked you out from your dedicated laptop’s LED sign’s wi-fi. It is important to make sure you connect back to the dedicated LED Sign’s wifi.

Which is named like this: [client name-LED AP]

1. Please go to the taskbar of your laptop.
2. Go to the Wi-Fi settings.
3. Locate your LED Sign wifi name. If it does not show your LED Wifi name, make sure that you get closer to your LED Sign.
4. Click on the wifi name and connect.
5.  It will then say that there is no internet secured and will give you the option to disconnect.
6. After you see these settings please go to your LED sign software.
7. Please refresh the software to see if your device is now connected.

The best way to have someone service your sign is to create a tech ticket. It allows you to upload images so our technicians can better diagnose the issue. Once our technicians diagnose the issue we will set up a time and date to go out on a service call.

There are many reasons why you may have sections such as:

• power set up
• bad weather
• software

In order to better service the issue, you will have to submit a tech ticket with an attached picture so our technicians can diagnose the issue.

The turnaround depends on the content creation package that you have if any. If you do not know or have one please contact support@ledoempartners.com for further information.

1. If you submit your ad after 3 pm central time an extra day will be added to your turnaround.
2. The day you requested your ad does not count as one of your turnaround days.
3. Depending on what parameters you have chosen, our team will send you back your ad no later than the end of the day.

Please email us at support@ledoempartners.com to see what content creation package you have if any. If you do not have a content creation package, we can offer you one that best fits your business needs.

If you need to submit a new ad request, please use our online form as no email requests will be accepted. Please make sure you have a “Content Creation Package” when you bought your LED Sign otherwise our team will not create them when verifying your account.

High-quality files are recommended for your LED Sign. The great thing about LED Partners is that we will test your ad before we send it to you so if your image does not look right our team will let you know.

You can provide our team with the following file formats:

.JPEG .PNG .EPS and .PDF